Powered by People. Check-in, gate, portering and special assistance, delivered with genuine warmth from arrival to boarding — plus a dedicated lost-property unit that closes the loop after the aircraft has gone.
For most passengers, the person at the desk is the airline. They will not remember which handling company was contracted; they will remember whether somebody helped them.
We recruit for temperament and train for procedure, in that order. Every colleague completes the same regulated induction as our security operatives and holds a full airport pass, so a customer-service post is never a weak point in the security chain.
Beyond the regulated syllabus, colleagues take customer service skills, positive approaches to behaviour, conflict management, and disability awareness and the needs of PRMs.
Most handlers treat lost property as an afterthought. We run it as a service with an address, a phone line and a stated retention period.
30 days
Items held
Mon–Fri
Phone line, 0900–1700
4
UK airports
340+
Flights secured weekly
250+
People employed
2009
Trading since
SIA Approved Contractor
SafeContractor approved
ISO 9001:2015
CTC vetted · NSV registered
