What our clients say, in their words.
We have no written-up case studies yet, and we will not invent one. What we do have is what airlines have said about our teams, unprompted, in the middle of an operation.
What it looks like when it goes wrong.
An overnight delay to a partner carrier on 20 December left Cathay Pacific’s check-in Zone C exceptionally busy the following morning. Intermittent baggage-belt stoppages at the self bag drop made the queues worse.
Three Pyrex colleagues — Abhishek, Isuru and Likitha — worked the zone through it. Abhishek covered between positions while colleagues were away, so that premium passengers’ baggage stayed looked after and service standards held.
I would also like to make special mention of Abhishek for his strong leadership… Please pass on our appreciation to them. Their dedication is truly appreciated.
Kay Chan, Senior Airport Lead, London Heathrow — Cathay Pacific Airways Limited
Written to our teams, mid-operation.
Published with the airlines' permission. Neither was solicited for a website.
We wanted to express our sincere appreciation for the outstanding work your team has been doing. Their dedication and attention to detail have not gone unnoticed.
Despite these challenges, all three of your colleagues maintained a consistently high level of professionalism, demonstrating a positive attitude while continuously assisting passengers and managing the situation effectively.
Hainan Airlines named Pyrex UK Ltd its Best Supplier of Security Service of 2025, assessed across all of the carrier’s international outstations.
Hainan Airlines
Best Supplier of Security Service 2025
In preparation, with our clients.
Aviation contracts carry confidentiality obligations, and we will not publish an account of a client's operation before that client has approved it. Several are in review now.
If you are evaluating Pyrex and want evidence sooner, ask us for a reference. We will put you in touch with an airline we currently serve — and the CAA inspection feedback forms for our contracts sit with those airlines, not with us.