Last updated: September 2026
Pyrex UK Ltd (“Pyrex”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, apply for a role with us, or otherwise interact with Pyrex.
1. Who We Are
Pyrex UK Ltd provides aviation security, customer service and associated aviation support services to airline and airport operations across the United Kingdom.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Pyrex UK Ltd is the data controller in respect of personal information covered by this Privacy Policy.
Pyrex UK Ltd
Heathrow Four
Heathrow Boulevard
280 Bath Road
West Drayton
UB7 0DQ
United Kingdom
For privacy-related enquiries, you can contact us using the contact details provided on our website.
2. Information We Collect
The personal information we collect depends on how you interact with us.
Information you provide to us
We may collect information that you provide when you:
- contact us through our website;
- make a business or service enquiry;
- communicate with us by email, telephone or other means;
- submit your CV or apply for employment with Pyrex;
- express an interest in working with us; or
- otherwise provide information directly to us.
This may include your:
- name;
- email address;
- telephone number;
- company or organisation;
- job title;
- correspondence and enquiry details; and
- any other information you choose to provide.
If you apply for employment with Pyrex, we may also collect information contained within your CV or application, such as your employment history, education, qualifications, skills and other information relevant to your application.
Where additional information is required as part of a recruitment, vetting or employment process, appropriate information will be provided to you at the relevant stage.
Information collected when you use our website
When you visit our website, certain technical information may be collected automatically. This may include:
- your IP address;
- browser and device information;
- pages visited;
- date and time of access;
- referring website or source; and
- information about how you interact with our website.
Some of this information may be collected through cookies or similar technologies. Please see Section 10 below.
3. How We Use Your Information
We may use personal information to:
- respond to enquiries and requests;
- communicate with prospective and existing clients, partners and other business contacts;
- provide information about our services;
- manage our business relationships;
- process and assess employment applications;
- communicate with prospective employees;
- administer and improve our website;
- understand how our website is used;
- maintain the security and integrity of our website and systems;
- meet our legal and regulatory obligations; and
- establish, exercise or defend legal rights where necessary.
We will only use personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose or are otherwise permitted or required to do so by law.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
Legitimate interests – where processing is necessary for our legitimate business interests, including responding to enquiries, managing business relationships, operating and securing our website, and improving our services, provided those interests are not overridden by your rights and interests.
Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
Consent – where we have asked you to provide clear consent for a particular purpose. Where we rely on consent, you may withdraw it at any time.
For recruitment activities, we may also process information where necessary to take steps at your request before entering into an employment contract and to comply with applicable legal obligations.
Where special category personal data or information relating to criminal convictions is required during recruitment, vetting or employment, it will only be processed where an appropriate legal basis and condition under applicable data protection legislation applies.
5. Recruitment and Careers
If you submit a CV, application or employment enquiry to Pyrex, we will use the information you provide to consider your suitability for current or potential employment opportunities and to communicate with you about your application.
Information may be shared internally with employees involved in recruitment, management, HR, compliance or the relevant operation where necessary.
Certain aviation roles may be subject to additional eligibility, background checking, vetting, security, regulatory or identification requirements. Where these apply, further personal information may be required and additional privacy information may be provided during the recruitment process.
Submitting an application does not guarantee employment with Pyrex.
6. Sharing Your Personal Information
We do not sell your personal information.
Where necessary and permitted by law, personal information may be shared with:
- employees and authorised personnel within Pyrex;
- organisations providing professional, technical, IT, hosting or administrative services to us;
- recruitment, screening or vetting providers where applicable;
- professional advisers, including legal and accounting advisers;
- airline, airport or operational partners where necessary and lawful;
- regulatory, law enforcement or government authorities where required by law; and
- other organisations where necessary to establish, exercise or defend legal rights.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, contractual, accounting or reporting requirements.
The appropriate retention period will depend on the nature of the information, why it was collected, applicable legal or regulatory requirements and whether it may be required to establish or defend legal claims.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of as appropriate.
8. International Transfers
Some service providers used in operating our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.
9. How We Protect Your Information
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to individuals and service providers who have an appropriate business need to access it and who are subject to suitable confidentiality and data protection obligations.
While we take reasonable measures to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enable website functionality, maintain security, remember preferences and understand how visitors use our website.
Some cookies may be strictly necessary for the website to function. Other cookies, including certain analytics or other non-essential technologies, will only be used where permitted by applicable law and, where required, with your consent.
You can manage your cookie preferences through the cookie controls available on our website and, where applicable, through your browser settings.
Further information about the cookies and similar technologies used on our website should be available through our cookie notice or cookie settings.
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of how we use your information;
- object to certain processing of your information;
- request the transfer of certain information to you or another organisation; and
- withdraw consent at any time where processing is based on consent.
These rights are subject to certain legal conditions and exemptions.
Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.
To exercise your rights, please contact us using the contact details provided on our website.
We may need to verify your identity before responding to a request.
12. Complaints
If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate your concerns.
You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Further information is available from the ICO at ico.org.uk.
13. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy information provided by those organisations before submitting personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal and regulatory requirements.
Any updated version will be published on this page and the “Last updated” date will be revised accordingly.
15. Contact Us
If you have any questions about this Privacy Policy, how Pyrex handles personal information or wish to exercise your data protection rights, please contact:
Pyrex UK Ltd
Heathrow Four
Heathrow Boulevard
280 Bath Road
West Drayton
UB7 0DQ
United Kingdom
Alternatively, please contact us using the contact details provided on the Pyrex website.